Refund and cancellation policy

It applies to prepaid per-student seat subscriptions bought by teachers (or on a teacher’s behalf) in Gintoo for Teachers — Quarterly, Half-yearly or Yearly plans — paid through Razorpay.

It should be read with our Terms of service and Privacy notice.

• You choose a plan and a number of seats. The quote is shown before you pay (including any plan discount and GST if configured)
• Payment is collected by Razorpay. We do not store your card details
• A successful payment starts or extends a subscription period. Access lasts until the end of that period (India calendar / Asia/Kolkata rules used in the product)
• You can add seats during a period; those charges are prorated as shown in the product
• Receipts are available from the teacher billing screens

Subscriptions are prepaid for a fixed period. There is no mid-period “cancel for unused days” button that returns money automatically.

If you do not renew before the period ends, access ends as described in the Terms: the teacher may keep billing-only login to renew; students stay blocked until seats are active again. You can stop using Gintoo at any time; stopping use does not by itself create a refund.

Default: once a paid subscription period has started, we do not refund the fee for unused days or unused seats.

We will refund (or reverse) a payment when:

• Duplicate payment — you were charged twice for the same order or an obvious double capture
• Technical error — payment succeeded but seats / period were not granted because of a fault on our side, and we cannot restore access promptly

Approved refunds are sent back to the original payment method within 7 working days of approval (bank or UPI timelines after that are outside our control).

We may refuse refund requests that are fraudulent, abusive, or outside these rules.

Email support@gintooapp.com or use the contact form with:

• Teacher name and login email
• Academy name
• Payment / receipt reference from Gintoo or Razorpay
• Why you believe a refund applies (duplicate or technical error)

We aim to reply within one working day and to decide refund requests promptly after we have the details we need.

Some competitions may charge a separate fee through Razorpay. Unless a specific competition page says otherwise, competition fees follow the same idea: no refund after the event access or registration benefit has been delivered, except for duplicate charges or clear technical failures on our side.

Oviolearn EdTech Private Limited
India
support@gintooapp.com